It’s very rare for me to get annoyed at anything.
But customer support is where most businesses go to die.
Whether you’re a solo business owner or some corporate behemoth, it’s wild to me that the thought of ignoring your customers and clients is nuts.
You call a company with a problem and immediately get trapped in phone tree hell, bounced between departments, forced to repeat your issue seventeen times to people reading from scripts who clearly couldn’t care less if your problem gets solved or if you spontaneously get set on fire and burn your place down…
Although you’d also expect if you buy something from someone off of eBay or whatever, that they’d at least have the common courtesy to hit you up with a “I might have an issue getting your package out because I went out and got shit my pants drunk last night, but when I’m back to my regular self. I’ll drop it off at the post office for you…”
Simple really.
Communication isn’t THAT hard.
Taking someone’s money and letting them wonder when they’re getting the goods is just piss poor in general and so that’s what I’m dealing with right now.
I want the thing that I bought because it’s something I’ve genuinely wanted and have been looking around for it since forever.
But I’ve gotten ZERO communication about shipping or what’s up or even if they person is okay.
It’s just a hope and pray that I get said thing.
(I’m gonna be big sad if I don’t get it. I need my nerd fix of stuff before this year ends)
And so I’ve done the polite thing and just emailed them yet again to see if they’re all good and if they can hit me up.
The last thing I want to do is ask for a refund and all of that bullshit cause that’s not my style.
But it brings me to my point.
Whether you’re offering a product or a service as a creative.
Make it easy as shit for people to give you money. Make it fun. Make sure they get what you said you’re giving them. Follow up if they get stuck and show them that you’re grateful for them being a part of your world.
And for the love of all things holy. Give them a god damn tracking number if you are shipping them something…
Stephen Walker.